On hold with US Airways

by Chris on December 27, 2009

We were on hold with US Airways for more than 2 hours because of flooding at Washington Reagan airport.

Waiting for US Airways

My husband, falling asleep with the phone while on hold with US Airways. His noon flight into DCA was canceled because Terminal C at the airport was flooded, due to a burst pipe. Total time on hold: 2 hours, 10 minutes.

Still, others may have endured longer – when we called on a second phone, the time estimate was 412 minutes – that’s nearly 7 hours!

Good luck to everyone traveling today!

| Chris Gray Faust is a veteran journalist, travel expert, social media butterfly - and editrix of this site. Like what you read? Check out her writing, editing and social media services.

{ 2 comments… read them below or add one }

Dan December 26, 2010 at 8:48 pm

Blizzard in the New England area and I have been on hold with US Air for 217 minutes so far. I have had 2 rebookings and 2 canceled flights and still on the ground.. Fortunately I am at my home on hold so that is a bonus.

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Chris December 27, 2010 at 12:42 am

Dan – Ugh, I feel your pain. Never have I been so happy that I stayed out on the West Coast for the holidays. Good luck getting to your final destination!

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